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Upgrade Programme FAIL

(Topic created on: 17-12-2022 07:37 PM)
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Sazpeeps
Apprentice
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Hello,

In November 2021 I signed up for the upgrade programme. In November 2022 I used the option to check if I could upgrade, and it said I was three days early. So, the credentials worked. Fours days later, and frequently since then, I tried again and now all I get is "Wrong credentials". And no one seems able to help. Any suggestions?

 

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6 REPLIES 6
PaulM1
Moderator
Moderator
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Hello, @Sazpeeps. If you're based in the UK, I'd highly recommend reaching out to the Online Shop Team about your upgrade (and accessing your current plan etc.). The number is 0330 7267 467 (open from Monday to Sunday from 8am until 10pm).

You can read more about the upgrade terms here:

https://www.samsung.com/uk/samsung-upgrade/

If you happen to be based outside the UK, I recommend reaching out to the Shop Team that supports your region by selecting it from the resource below:

https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

Sazpeeps
Apprentice
Options
Thank you. What I found out from Klarna was that the loan agreement only works for a year. Then I had to use the order number instead.
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PaulM1
Moderator
Moderator
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You're welcome, @Sazpeeps. Did you manage to get signed in to look at your upgrade options, then? 👍

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Sazpeeps
Apprentice
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Yes, using the order number went straight through. But online support couldn't tell me that. Which is weird.
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PaulM1
Moderator
Moderator
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That's great that you got it sorted now. 👍 I'll make a note of that distinction that Klarna referenced. I trust you'll soon be able to secure a superb upgrade, @Sazpeeps

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Sazpeeps
Apprentice
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Thank you!!