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Update on s24 ultra palaver

(Topic created on: 01-02-2024 06:59 PM)
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AshtabS9Ultra
Mastermind
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So I am really sorry to say I have given up on the s24 ultra phoned samsung to complain about the obserd delay and I have been offered my s23 ultra back. Knowing my luck I will receive another faulty unit and then what? I may pluck up the courage later in the year to try again if there is good offers out there but I am just so upset with the luck I have it would be the 11th phone that has gone wrong for me. So back to team s23 ultra for me 🤣 thanks to everyone who has commented and helped me but getting to the point its driving me mad so I give up 😶🌫
14 REPLIES 14
GusB
Big Cheese
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Could do alot worse than the s23 ultra!! It's an outstanding device.
Robin999
Maestro
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Nothing wrong with the S23 Ultra and I'll be keeping mine for the foreseeable...
Reylob
Samsung Members Star ★
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Good Luck, from S23U to S24U there are very few advantages.

AshtabS9Ultra
Mastermind
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Well now its looking like its been processed in which case I will be getting money. Asked trade in to confirm if they can return but they can't comment, so if I get that cash I will be going elsewhere
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Robin999
Maestro
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If you're feeling brave enough I'd be tempted to order a new S24 and offset that cashback against it.
Allysisa
Helping Hand
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Awww hugs x x
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hatchy
First Poster
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Hi,I've has an iPhone for the last 6 months and some stuff I hated so decided to go back to samsung and today my s24 ultra arrived and after sorting it out with apos that didn't download onto it , it broke , the botton half of the screen went black and a bright pink vertical line on the other half so can't access anything . sorry i bothered
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BandOfBrothers
Samsung Members Star ★★
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@hatchy 

Unfortunately tech can break down and it does appear you may have been sent a faulty unit. 

First try a factory reset but do keep in mind your relevant cooling off period to have the phone swapped out. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AshtabS9Ultra
Mastermind
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Thank you very much the phone is already on its way back 

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