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Unable to login to Samsung Upgrade Lounge

(Topic created on: 26-09-2023 07:13 PM)
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Rob Kaminski
First Poster
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Hey everyone, 

I am due my upgrade through the Samsung upgrade plan and am struggling to access the lounge to process the upgrade. 

 

Every time I try to login it either says technical difficulties or the login page just completely disappears and I can't even input my Loan number/surname.  I have got the email telling me I am due for an upgrade. 

Just wondering if anyone has had this issue before?  I have tried clearing cache/browser history.  Tried different PC/phone/tablet and its the same on all devices. 

I just want to order a new phone! 

Thanks for any help. 

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keith30
Maestro
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Try to login in a different browser like Google browser instead as samsung internet, some people find it's better to.
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