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Trade-in return issue

(Topic created on: 16-02-2023 01:21 PM)
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Sirfoxelot
Pathfinder
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Has anyone else had trouble at the post office with their trade-in return.

Just packed mine up with the packaging and labels supplied. 
Took to the post office, they scanned the label and said it wasn't recognised and it wasn't one of their usual labels. 

Just had to pay to ship it Special delivery. 

As another side note, the trade in reference number at the bottom of the returns label was missing the last digit
9 REPLIES 9
Vetri
Voyager
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I had the exact same issue but they manually entered the code and the phone has now been received and processed by Samsung
ROSESONE
Journeyman
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Sent mine back with 6digit number accepted by post office on 8th February in Southampton is still in transit shows held at Chelmsford depot hasn't since 9th February
Still there today 16th The funny thing is l received confirmation trade in was received by trade in team
With email confirming contract completed
Sirfoxelot
Pathfinder
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I guess at least with SD by 1pm it's guaranteed to be there tomorrow.

Had an email and text from Samsung, reminding me they hadn't received my device and it needs to be there by the 23rd.
(would have shipped earlier but not had chance)
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GusB
Big Cheese
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I paid SD due to the value, confirmed it was delivered 2 days ago but just got an email from Sammy saying we havnt yet received it... hopefully they are just going through them and will get an update soon
woodlouse
Helping Hand
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You ought to nip up to the Chelmsford sorting office then, and get it back! 🤣🤣
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ROSESONE
Journeyman
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MTR
UNIT 10 SPIRE GREEN CENTRE
HARLOW, ESSEX
CH19 5TR
Just down the road from Chelmsford sorting office it doesn't make sense
I don't think it's at Chelmsford
You were just joking about collecting 🙄
panos13
Explorer
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I trade in, an old pair of wireless buds and I had no issues.
I send them back through post free.
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woodlouse
Helping Hand
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Yes, just joking! 🤣🤣
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Sirfoxelot
Pathfinder
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Well it's arrived. Just had confirmation email that they've received it.
Just waiting for it to be processed now
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