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Trade in error

(Topic created on: 02-01-2023 05:43 PM)
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Evey42
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Hi, 

I’ve bit the bullet anyway and purchased an A8 through the bluelight store. 
it stated that there was a guaranteed trade in for discount store of any device for £60 but it would not add to basket. I eventually managed to add a trade in but only for £50 and not the stated £60. 
I tried calling customer services but they were useless and said it wasn’t there. 
clearly was, I even took a screenshot. 

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Evey42
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BE576038-BC9C-4479-985D-6FDDD9FE02C9.png

 Any idea how I can get the £10 back? 

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