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Samsung Trade in - returns bag

(Topic created on: 23-02-2021 06:46 PM)
2252 Views
ChrisBenq
Explorer
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Hi All,

I received my phone at the beginning of February and I'm still waiting for Samsung recycle to send me a returns package. Is anyone else experiencing the same issue? Had another email/text message advising me to return my old device or I'll have to pay the discount that I got on my S21 Ultra. As mentioned above who else is experiencing this? 
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9 REPLIES 9
sudheerk
Pioneer
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I am in the similar situation until last week, some how I received my trade-in pack last week and sent them. the best thing you can do is call them or mail them so they can send you details over the mail.

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leehowells
Journeyman
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i am in exactly the same situation, feel like banging my head against the wall, i emailed the samsung shop and they told me to call 0333-207-9676 but that number is not open due to covid so they advise to use chat on website, i tried the chat and they told me to call the number!!!!!  all i want to do is return my old phone i don't even want the free postage im happy to pay that myself just want the documents emailed to me so they know i have returned it and let me know the address and i will send it back at my cost, had an email today to say i have 3 days to return my old phone or they would take money out of my account!!!, if they know there is a problem why do they still send these type of emails, hoping someone can help as it obviously isn't just me its happening to.

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leehowells
Journeyman
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unfortunately if you call that number it says due to covid you need to contact via website, when you email me them they tell you to call the number : )

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brettz
Navigator
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i waited 4 weeks for my recycle pack once. check emails from samsung recycle usually has link at bottom of email saying not received pack click on link to request another
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leehowells
Journeyman
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tried using that link twice and still no pack after 3 weeks i think samsung shouldn't be sending emails threatening to take your funds for not returning your device when they know many people are still waiting for a pack

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brettz
Navigator
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no they shouldn't ,hope u get it sorted
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MarekTheInfinite
Explorer
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Got my ultra on February 13, took two weeks to get my pack. I gave up in the end and used UPS as I HATE and don't trust Royal Mail in the slightest
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Members_92Z3MEA
First Poster
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got a text on 11th Feb saying I should receive returns pack within 7 days  called on the 20th and requested another still no returns pack

2Beers
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leehowells
Journeyman
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i got my pack friday over 4 weeks waiting for it, then saturday got another pack!

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