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Samsung rewards issue

(Topic created on: 01-02-2023 08:54 PM)
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Esurient
Pioneer
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Can anyone advise on how I can use my points? I've got 44000 of them and no where on a purchase screen does it mention anything about using my points?

There is a tiny bit that says you can earn rewards on this purchase but that's all. Definitely signed into my samsung account when trying to purchase?

Cheers
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5 REPLIES 5
Glenntech
Samsung Members Star ★
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Yes I have done a post on using rewards points
https://eu.community.samsung.com/t5/mobile-apps-services/how-to-use-your-samsung-reward-points/td-p/...

Just be aware the if a product already has a particular special offer
You may not be eligible to use them
Esurient
Pioneer
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Thanks for that. I've just checked again, I have no option to pay with points. I was trying to use them on the S23 pre-order.

I see you mention that you may not be able to use them, if an item already has an offer. So i tried to add a Galaxy Tag or Buds to test it but still no way of redeeming them.

My points don't have an expiry date near them either, could they be expired?
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Rainmaker22
Journeyman
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You should be able to use your points in the payment page. I have just went through the journey!
Cliffg
Voyager
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You can only use on certain products they don't apply to everything on the Samsung site even if it os not on special offer. Also be aware that they expire.
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Esurient
Pioneer
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Cheers. It really must be limited to what you can use them on. Anyway, went to order screen protectors for the S23 Ultra & S23 and it allowed me to use them! Thanks all