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Samsung online shop delivered broken screen TV

(Topic created on: 16-12-2021 10:30 AM)
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osy4
First Poster
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I brought a Samsung tv from Samsung online shop they delivered a screen broken TV to me for weeks I have sent them emails without response... I call them every one of the customer service don't speak English... I ask someone to help me to talk with them in Germany... they still refuse to listen that I need to call them myself .... what 😠 😡 madness is this....

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4 REPLIES 4
xSteveuk
Mastermind
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Hi,
Does this link help

https://www.samsung.com/de/support/
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osy4
First Poster
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I have try chatting with them online but they will just give me the hotline number and end the conversation immediately
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osy4
First Poster
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I'm a big fan of Samsung products every electronic device I have is Samsung but I'm very angry at this point
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AndrewL
Moderator
Moderator
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@osy4: I can certainly understand your frustration. If your TV reached you in an unsuitable condition, and you are based in Germany, then you will need to reach out to Samsung Support in Germany in order to return the device for a refund or replacement. If you don't speak German, ask a friend or colleague to explain the situation to them, to see if they can arrange for an English speaking advisor to contact you, or authorise your friend/colleague on your customer account to speak on your behalf. I apologise for any inconvenience this may cause you. 

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