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Samsung made me update another persons order with my payment details...

(Topic created on: 3 weeks ago)
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notmeagain
First Poster
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As per the title, I feel like I've just been scammed by Samsung.

I have, at their direction, updated the payment details for an order that is not mine.
It belongs to somebody else.

How?
I contacted Samsung customer care team to update my payment details for my Care+ subscription.

I was unable to access my order (404: Not Found) when clicking the order in my "Orders" page, so they said they'd send me a link.

I received the link via Email, directly from the agent on the phone.
The link TEXT in the email had my order number (Ending for example: 5681).

I clicked the link, added my credit card and hit "Update Payment Details".
It went through and took me back to Samsung home page.

A short while later, I noticed that the address the link sent me to was a different order number (Ending for example: 2943).

I do not want to pay for someone else's order so I have no choice now but to cancel my credit card until this issue is resolved, just as many payments are expected to go out, including car payments!

I will likely lose my care+ subscription and even worse effect my credit rating as payments will now fail.

I am waiting for a response from your "Internal Team", but this kind of mistake should not happen with a company such as yours - I have been supplied someone else's order number, and have applied my details to their order!

 

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3 REPLIES 3
AntS
Moderator
Moderator
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Agreed: it shouldn't happen at all, @notmeagain .

 

Which country are you based in? 

 

If you're UK/Ireland-based, and you'd like the team here to look into this for you, feel free to send us a Private Message with your contact details and any relevant info (e.g. reference numbers, and links you were sent) to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

 

You can also get in touch with us on our socials @SamsungUK - if you haven't done so already.

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keith30
Mastermind
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That sounds fishy, you have to be careful clicking on any links from a email especially when it involves any payments source.
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notmeagain
First Poster
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Directly from Samsung customer cares telephone agent as well.
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