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Samsung galaxy s22 ultra 1tb - £50 credit etc for delays?

(Topic created on: 29-03-2022 09:17 PM)
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Ally62
Pioneer
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My Galaxy s22 ultra 1tb has yet again been delayed.. Some people are saying that we should get a £50 credit etc does anybody have any idea if this is true.

Alistair 
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5 REPLIES 5
Richmar83
Helping Hand
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Not sure if it's been openly offered but I put a complaint in directly to Customer Services by email about my 22+ being delayed. Got an apology and offer of £50 Shop credit. Credit code came through on Friday morning shortly before handset turned up and is valid for 6 months.

Now to decide what to use it on.
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BandOfBrothers
Samsung Members Star ★★
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Something like this may be on a case by case basis and dependant if the account holder raises a complaint by phoning the Samsung Online Shop Team or email them via support@samsunguk.zendesk.com @Ally62 

When my Samsung Fold³ was delayed I recieved a Goodwill Gesture of store credit that's used against your next purchase on Samsung.com 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Ally62
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Thanks for the email address. I'll email them today and say that I'm not happy with the situation. I'll let people know of what happens
BandOfBrothers
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You're very welcome @Ally62 

As I say it would probably be on a case by case basis and if given would be most probably when tbe phone has been delivered.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Reylob
Samsung Members Star ★
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I got the £50 code but it does not work. If i try to use it, it says please enter a valid code.

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