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S8 Upgrade program

(Topic created on: 29-03-2017 11:14 PM)
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I have this problem too

Bades1978
Troubleshooter
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Hi just wondering if a MOD or anyone else could help me out please? I ordinal did the S7 Edge upgrade program and have now signed up to the S8+ upgrade program, I have looked in the T&Cs to find out what I have to return (I see I have to return the phone and what was in the box) but do I have to return the VR headset I got given as a pre order offer? if not will I be able to use the VR headset with the S8+ as it has USB C not  the same as the type used on the S7?.

 

Thanks in advance for any help on this matter!

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12 REPLIES 12
AntS
Moderator
Moderator
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Hi @sheeet. :robothappy:

 

There's an FAQ on the beta programme here: http://static.samsungmembers.com/betatest/binary/en/faq_sub.html#SECOND

 

The relevant bit from there about cancelling it:

 

"9. How can I quit Galaxy beta Programme?

 

You can cancel through “Withdraw from Galaxy Beta Programme” under the “Settings” menu in the “Samsung Members” app.

In order to use the official software and services, be sure to re-install (rollback) the final version of the official software.

You can re-install software by using the PC version of Smart Switch. Once the software is re-installed, the device will be reset and all data that was generated during the Galaxy Beta Programme will be erased.

(You can find details from FAQ #10 below.)

All data which had been backed up before installing the beta software can be recovered, but there may be limitations in recovering data that was created after installing the beta software.

 

The Samsung Service Center also supports re-installation of the official software.

Please contact the Call Center, and you will be guided to the nearest service center.

- Call Center UK : 0330-726-7864 / Ireland : 0818-717-100

 

10. How can I restore the official software during Beta Programme?

You can re-install the official software by using the PC version of Smart Switch.

(You can download it from the following link - www.samsung.com/smartswitch).

Please connect your phone to your computer, launch Smart Switch on your computer, and press the “Update” button to re-install the official software (rollback)."

 

(This is for UK/Ireland phones, although one of the guides the UK & Ireland Mobile Tech team received has "the Deregister menu" instead of “Withdraw from Galaxy Beta Programme” in the above advice, so it may be worth checking for that term too.)

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Zeca
Apprentice
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Way my Samsung very hot  

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ChrisM
SuperStar
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Hi @Zeca.

 

Could you give us a little more information please?