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S23 Ultra delivery delay

(Topic created on: 28-09-2023 09:56 PM)
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AliceTCFWL
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Pretty much frustrated with Samsung.com. I ordered a S23 Ultra in cream colour that was supposed to be delivered on the 23rd. I received an email on the 22nd at 8.01pm saying it will be delayed till 29th. Today, I got another email at 9.06pm saying it will now be delivered on the 5th of October. I am seriously considering giving up and cancelling my order as I cannot afford to get yet another day off work to wait for a delivery that gets delayed one day before it is supposed to arrive - aint happening any time soon it seems. I am wondering if on the 4th I'd get an email at 10.11pm with yet another week ahead delay on an order that was supposed to be already here. I have reached to CS and was told 'their website had run into some issues that was delaying my delivery', which now that I think about sounds as complete BS. Should have opted to collect from Samsung KX if I'd known delays are so bad (sadly I don't think there is an option for changing that unless I cancel the current order and place another one -.-). I won't be ordering from the e shop again. This will probably be a lesson learned. 
157 REPLIES 157
nick4558
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nick4558
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I'm on the phone to them right now
nick4558
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They've just told me again that they guarantee that it'll come by the 2nd October and that there is some sort of compensation for it
prince jose
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have you got any compensation reward via email for late delivery

 

nick4558
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Not yet, however they said that they will send an email regarding compensation, I'm guessing it's gonna be a £50 voucher or a case but I hope it's a case cause I'm never gonna order from Samsung again so the voucher isn't useful to me
prince jose
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I received a voucher worth £125 towards my next Samsung purchase.

nick4558
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Does that include in store too?
prince jose
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only on Samsung.com

nick4558
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That's tragic, you actually gonna use it?🤣🤣🤣
prince jose
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The voucher has a validity of six months.