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S23 Ultra delivery delay

(Topic created on: 28-09-2023 09:56 PM)
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AliceTCFWL
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Pretty much frustrated with Samsung.com. I ordered a S23 Ultra in cream colour that was supposed to be delivered on the 23rd. I received an email on the 22nd at 8.01pm saying it will be delayed till 29th. Today, I got another email at 9.06pm saying it will now be delivered on the 5th of October. I am seriously considering giving up and cancelling my order as I cannot afford to get yet another day off work to wait for a delivery that gets delayed one day before it is supposed to arrive - aint happening any time soon it seems. I am wondering if on the 4th I'd get an email at 10.11pm with yet another week ahead delay on an order that was supposed to be already here. I have reached to CS and was told 'their website had run into some issues that was delaying my delivery', which now that I think about sounds as complete BS. Should have opted to collect from Samsung KX if I'd known delays are so bad (sadly I don't think there is an option for changing that unless I cancel the current order and place another one -.-). I won't be ordering from the e shop again. This will probably be a lesson learned. 
157 REPLIES 157
AliceTCFWL
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I should learn from you lol. Keep evidence of everything so they can't mess with me 😂
nick4558
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I was pretty annoyed cause I ordered it as a birthday gift to myself and even took holiday from work
AliceTCFWL
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Then, same as me. I wanted to treat myself to it as a belated bday present, but now I only got frustration and nerves wasted on the 'guaranteed' delivery. I wasted 2 days off work for it and will probably waste some more if it gets further delayed.
nick4558
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Can you check your delivery status on the website?
AliceTCFWL
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It's stuck on 'Preparing dispatch' and 'Arrives on 23/09/23'.
nick4558
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Mine doesn't even show up on the website, I have to go to the live chat thing and even then it doesn't say a delivery date, it just says preparing for dispatch
AliceTCFWL
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😱😱 oh gosh nooo. And you have to go through that every time you wanna check your order, SMH.
prince jose
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no use at all bro.

 

nick4558
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Yeah
nick4558
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About what?