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S23 switching programme

(Topic created on: 10-02-2023 10:46 AM)
267 Views
Russax
Student
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I have just phoned Samsung UK to get advice about returning my old phone, as like others had reported yesterday I didn't get return packaging or any instructions.
Basically you have to package up your old phone and attach the tracked 48 trade in sticker that should have arrived with the new phone and post it back to Samsung. Its free, but it only covers loss of £100. If more loss cover is required then special delivery is recommended.
Hope this helps.























2 REPLIES 2
-Robot-
Samsung Members Star ★
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Thanks

I would recommend paying extra for sending it back, costs about £11 if memory serves me right and that covers up to £500 I think

Don't put it in a post box, you need proof of sending
Blessed4life
Black Belt 
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Hi, & thanks, I always use special delivery for my trade-in, from my galaxy s10 days, just in case, that way I can track the delivery myself in case they say it didn't arrive.
Better safe than sorry.