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S22 Ultra Product Cancellation

(Topic created on: 10-02-2022 07:30 AM)
797 Views
moh9tariq
Apprentice
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Ordered Samsung S22 Ultra Graphite 256GB from Samsung website. After 5 hours of payment, I have received this email. I still didn't get the money back to my account. Horrendous situation created by a giant company.

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5 REPLIES 5
MadalinK
Hotshot
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Have you called to see what the problem is ?
That colour is a special order from what I understand and it takes about 4 weeks to deliver. Maybe you can give them a ring and ask for a different colour, so that they can deliver it on or before the 25th?





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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moh9tariq
Apprentice
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Hi,

I know the product will take 4 weeks to arrive. But they cancelled my order without showing any reason. It doesn't matter what the color is! Also, they didn't give me any refund so far. 

Their customer support made me wait for 1 hour and didn't receive any call.

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lordhawkwind
Journeyman
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I received the same email for a S22+. I contacted customer services who fobbed me off saying it was system driven and nothing they could do. They gave me.an.email address to complain which is seuk.casemgt@samsung.com
moh9tariq
Apprentice
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Did they refund your money? They just mail me by saying that Order has been cancelled. But I did not get my refund yet.

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Cupcworld
Explorer
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same thing happed been 5 working days still no refund 

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