Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Reward points taken, but order not processed

(Topic created on: 14-10-2023 12:26 PM)
364 Views
Massiveoni
Apprentice
Options

I was trying to purchase the new smarttag2 on education store australia,  keep getting an checkout error

checkout.multi.paymentMethod.twint.error

The reward points has been taken from my account, but I did not complete the transaction. 

I have contacted support by phone, and they said it will be refunded in the next 24 hours, and that was 3 days ago.

0 Likes
4 REPLIES 4
Pugs1957
Samsung Members Star ★
Options
Can't help in the UK forums, you may like to post here https://www.samsung.com/au/members/
0 Likes
Massiveoni
Apprentice
Options

I didn't know this was a UK board.

The issue might not be limited to Australia.

-Robot-
Samsung Members Star ★
Options
Smart tag 2 isn't out yet, I haven't heard anything about pre ordering. Probably why it won't go through
0 Likes
Massiveoni
Apprentice
Options

In Australia the single pack is for sale, the 4 pack is on presage for a release on tuesday

0 Likes