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Return issue

(Topic created on: 30-10-2021 11:23 AM)
917 Views
MarekTwardy
Apprentice
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Hi all,
I have a very big problem with the refund for my product, which I did not receive from delivery because the packaging was damaged. I have spoken to the service center several times and the only answer I get is that they have not received the product back. I also spoke to the courier company and they said they returned the product 5 days ago.
4 REPLIES 4
MarekTwardy
Apprentice
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Any ideas on how to fix this situation
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Aklima
Big Cheese
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Hi,
If u have proof it has been sent back, do shows them the proof.
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MarekTwardy
Apprentice
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Hi,
Tracking status has been changed to RTS (return to supplier) 5 days ago. But after conversation with customer service I was told that their logistics team did not receive my item. This same answer every second day.
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Ibukun
First Poster
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Hello. How did you get to resolve this? I'm in a similar situation right now. 

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