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Return Galaxy Watch 4 is a joke.

(Topic created on: 13-12-2021 09:52 PM)
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Bobby_Booshay
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Recently bought a Galaxy Watch 4 on the promo with £50 off.

Not opened the box and wanted to return.

The process is beyond a joke, as I've spent 2 hours on webchat and phone call.

Seems support is not UK based and they did not really understand me or what I wanted.

 

There is no way to do this online as it does not recognise my order number.

Never really had service or support this bad from a big brand. Still cannot seem to return this watch either.

Shocking.

 

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Solution
Bobby_Booshay
Apprentice
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I had a chat with someone on line after an hour who dissconnected me.

I then rang the number to again be cut off.

Got through yesterday morning( non uk call center) who did not understand much of what I said.

I gave my order number etc and then the agent said it does not match my order .

My name is my email address and i do not go by any alias. All this infuriated me even more.

Watch is on it's way back now but I'd give Samsung a wide birth if this is the level of support.

 

Many thanks.

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4 REPLIES 4
xSteveuk
Mastermind
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Bobby_Booshay
Apprentice
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 I've done that already hence my frustration.

 

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AndrewL
Moderator
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@Bobby_Booshay: I'm sorry to hear of your frustration. What did the Shop Team advise you when you contacted them? Typically, if you reached out to the Shop Team on 0330 726 7467 within 28 days of the purchase date, then you can use the returns label provided with your delivery note to return the Galaxy Watch 4 to us. If you can't find the label then the Shop Team can arrange to have another label emailed to you. 

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Solution
Bobby_Booshay
Apprentice
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I had a chat with someone on line after an hour who dissconnected me.

I then rang the number to again be cut off.

Got through yesterday morning( non uk call center) who did not understand much of what I said.

I gave my order number etc and then the agent said it does not match my order .

My name is my email address and i do not go by any alias. All this infuriated me even more.

Watch is on it's way back now but I'd give Samsung a wide birth if this is the level of support.

 

Many thanks.

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