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Re: Samsung Buds2 Pro Promotion Valid Claim Rejection

(Topic created on: 11-03-2024 01:52 PM)
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weneedwatch
Student
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I am having the exact same problem regarding the free watch with the s24 sent all relevant documents and recieved emails stating that the claims had been accepted and our items would be sent out within 45 days for them to email over a week later stating we wouldn't be receiving the watches after many back and forth emails with the promotion team they are still refusing this even though they have been sent all the relevant documents and screenshot saying the claim had been accepted, definitely think it is all a scam to have their products purchased to then decline the free item I will also be taking this to trading standards and I didn't know about the advertising standards authority but I will also be reporting this to them to
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11 REPLIES 11
Piper123
Samsung Members Star ★
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Then I would go back to Samsung assuming you claimed within the timescales.
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weneedwatch
Student
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Samsung tell me to contact promotions and tell me they can't do anything about it and yep this has been an ongoing situation since 30th January unfortunately. I have raised a complaint with different authorities about it today.
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