16-03-2022 02:38 PM in
On ordering my S22 Ultra I paid £3.99 to choose a delivery date and slot. But to cut a long story short, the phone wasn’t delivered when I asked. It arrived 2 days before. Samsung customer services now are refusing to refund the money paid to choose a delivery date saying that as the phone arrived early it doesn’t meet the criteria. How ridiculous! Why offer the option of paying for a specified delivery slot on a specific day when if you don’t meet it you keep the money? I paid it to ensure I knew when it was coming so I could arrange being at home. £3.99 isn’t a lot of money but it’s the principle of the matter. How many other people have found the same? I’ve lodged a formal complaint.
16-03-2022 04:12 PM in
16-03-2022 04:31 PM in
Thanks for the reply. Sorry I might have confused you. The phone wasn’t late. It was 2 days early. But I had made arrangements etc to be home on the day I had chosen. But being delivered on a different day meant I had to rearrange things. If I had known the delivery day would have been random I would have kept my money.
The payment of £3.99 was pointless. How many other people have had the same situation, if you then add up all the £3.99s someone has benefited.
Obviously the amount is small, but it’s the whole principle.
We all have our opinions.
16-03-2022 04:37 PM - last edited 16-03-2022 04:38 PM
19-03-2022 07:03 AM in
The same happened with the delivery of my Samsung Galaxy s²²Ultra 256gb in Phantom Black.
I was given the 25th of February as the delivery date and I paid the extra for a before 10:30am delivery slot.
After being updated by Samsung and DPD it consequently was delivered on the 21st of February to my place of work and was still before 10:30am so I was OK with that. 👍
However with a recent order placed on samsung.com for a Samsung Galaxy Watch ⁴ Classic watch, and extra watch strap and a smarttag I again chose a date and paid £3.99 for a before 10:30am delivery slot, but that delivery date came and went without any Samsung or DPD notification.
A day or so later after speaking a few times with the Samsung Online Shop Team via 03307267467 and firstname.lastname@example.org it transpired the watch was low stock, and Samsung couldn't give me an expected delivery date. 😑
Argos had them in stock so I requested a refund.
Samsung refunded the money minus the £3.99 delivery charge. 🙄
I like you appreciate it's a low amount however the principal stands that I didn't recieve the package at all as it was cancelled in good time so there's no reason to withhold this delivery charge.
I've pointed this out via email and am awaiting a response after receiving the usual ' we have recieved your email ' automated response.
I wish you all the best.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-03-2022 09:11 AM in
Ha, exactly. Samsung Customer Service has previously been fine. But on this point I just don’t understand their stance. I’ll try to remember to post what the result of my formal complaint. I wish you good luck with your refund efforts.