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Note 8. Dex Claim Invoice?

(Topic created on: 20-09-2017 12:39 PM)
5319 Views
WS2-85
Student
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I'm trying to claim my free Dex station but need an invoice to do so.

 

I got my phone direct from Samsung UK but all I've go is a Delivery Note. I've checked my emails but all they've sent me is a confirmation of pre-order and dispatch.

 

Any advice please as it seems customer surport is closed on Sunday!

43 REPLIES 43
androidalex
Apprentice
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Hi there, I am in exactly the same position. I am just sending them the confirmation!

0 Likes
BandOfBrothers
Samsung Members Star ★★
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Hi Guys,

 

Support is open Sunday. 

 

CALL.


0330 SAMSUNG (726 7864)
Friday 15th Sept | 8am to 8pm
Saturday 16th Sept | 9am to 6pm
Sunday 17th Sept | 10am to 4pm

 

Also there is Live Chat too. 

 

Samsung.com/uk/info/contactus/

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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androidalex
Apprentice
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Sorry, scrap my previous reply, it has taken me days and days and email after email to different Samsung departments who have constantly fobbed me off telling me to contact my retailer for an invoice. I told them relentlessly that Samsung themselves were the retailer I purchased from but the retards only sent me my invoice after I threatened to return my phone!!! ***** *****s! Cracking phone but Samsung aftercare is *****!!!

rigor1
Explorer
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i have the same problem i cant seem to claim one
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rigor1
Explorer
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im just going to buy one it is just a con its impossible to claim one
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androidalex
Apprentice
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We should contact trading standards
WillMoore
Apprentice
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I email Samsung support and they helped me out ... they were pretty good to be fair.
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rigor1
Explorer
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i have got mne sorted now i found them very helpful too
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Solution
WS2-85
Student
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Spoiler
 

Called Samsung support on 0330 726 7467 and in 2min had my invoice emailed to me in pdf.