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no confirmation email, and order possibly on hold

(Topic created on: 20-11-2021 08:33 PM)
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sifergus
First Poster
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Hi I have just ordered a Z flip 3 with Samsung finance, the order was on hold but confirmed. I'm assuming that this was to pass all the financing hurdles. as yet I haven't had a confirmation email or any email regarding the finance, so I'm not sure if i have even got my new phone or not. has anyone else had this kind of experience.

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BandOfBrothers
Samsung Members Star ★★
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Hi @sifergus 

 

Might be worth checking your Spam email in boxes too.

If you haven't heard anything on Monday then I'd suggest to call the Samsung Online Shop Team and they'll clarify the status of your order.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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