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Never Received Refrigerator

(Topic created on: 03-11-2022 07:32 PM)
First Poster

I ordered and paid for a refrigerator in August.

I had a scheduled delivery date of 9/15 which was changed the night before by XPO to 10/5.

10/5 the delivery never came i called 4 times that day and they said it was on its way, it never came.

At this point i have no working refrigerator in my house, with two young kids this is not good.

I called Samsung and XPO multiple times, and finally they wanted to reschedule the delivery for 11/21.  I went and bought a refrigerator at Costco and had it delivered in 4 days because i needed one.

Samsung told me i couldn't cancel because it was at the XPO facility and what i needed to do is wait for the 21st and refuse delivery.  So i waited to the 21st and no one showed up again.

I then called many many times getting different answers almost every time, but the end was always wait 1-2 days and it will be refunded... Never happened.  

I was told to call XPO, XPO told me i need to have Samsung cancel because i purchased from them (which makes sense).

So now we are at 11/3 and i was assured someone would get back to me in 48 hours (4th time over the last 3 weeks i was told this), have copies of the support chats to prove it.

Does anyone have a better number that i can call or email?  The lack of customer service and follow up is very frustrating.

First Poster


Can you please let me know if this was ever resolved, and if so, how?  We are experiencing a similar issue and it is very frustrating.