Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

IMEI Verification problems for trade in promotion?

(Topic created on: 19-10-2022 08:50 AM)
882 Views
Rho62
Journeyman
Options

Hi. Has anyone had any problems getting their imei number verified for the trade in promotion? It accepted it for the starter kit promotion but when I attempted the trade in promotion it wouldn't verify my imei number. Frustrating to say the least! I've contacted support by email 3 times and no response. I contacted Samsung by phone and they told me to clear my cache or try another device. I have done both of those but still no joy...any suggestions? 

Thanks in advance 
27 REPLIES 27
Members_DmowWp3
Apprentice
Options

Hi, I am also having the same problem, trying to trade in my S9+ against the new S22 Ultra.   I have been cut off multiple time using phone, live chat etc.  I have logged a ticket last Wednesday but I'm not getting a response, when I phone to chase I just get told to wait 24 hours.

Ay help you can provide would be VERY much appreciated!

0 Likes
Members_DmowWp3
Apprentice
Options

Hi, are you able to help me with this.  I too am getting the 'IMEI has already been used' when trying to trade in my S9+ for the S22 Ultra, I have been going around in circles trying to resolve this but despite having a ticket number (not sure I should enter it publically) am making no progress.  

Can you help?

0 Likes
Members_DmowWp3
Apprentice
Options

I contacted MTR, they were great, but despite them re-setting everything their end 4 days ago, I am still getting the same error message on the Samsung shop....  REALLY frustrating!

0 Likes
SimonBaldwin
First Poster
Options

Mmm I clicked the link to @Sam_UK but that take me to his profile but there aren't any options to send a private message?  Can anyone help?

0 Likes
AntS
Moderator
Moderator
Options

Hi @SimonBaldwin , Just seen and replied to your PM over on the Sam_UK inbox - cheers! 👍

 

For those who need it: How to send a private message on the Samsung Community: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

 

Hi @Members_DmowWp3 : If you're still experiencing the issue, can you send a PM to our @Sam_UK profile with your details? We'll add them to the ongoing investigation we've got for you guys.

0 Likes
DomdomT
First Poster
Options
Hi I need help with this too I emailed samsung with the query haven't had a response as yet can you contact me please to get this resolved. I purchased from MPD
0 Likes
rambobambo
First Poster
Options

I recently bough a agalaxy device and have the same exact problem, IMEI not being recognised..any help will be welcome

0 Likes
samgsunghell
First Poster
Options
I am trying to claim my casback for a new A54 but the field length for the IMEI code is not long enough in the claim form. Any ideas?
0 Likes