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I wanna return my tablet how do i do it please help

(Topic created on: 09-02-2022 04:26 PM)
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subimper
Explorer
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Return tablet

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2 Solutions


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Solution
xSteveuk
Mastermind
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Solution
CrazyTom2k2
Helping Hand
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One other quick thing before returning your tablet - make sure you factory reset the tablet before returning it to disable Factory Reset Protection!

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12 REPLIES 12
Aklima
Big Cheese
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Hi,
If purchased from the shops, U can go there with ur receipt and return it. If purchased online you should have a return postage label which can be taken to ur local post office.
Solution
xSteveuk
Mastermind
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Hi This page may help you

Return and Cancellations

https://www.samsung.com/uk/shop-faq/returns-and-cancellations/
subimper
Explorer
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Do i need to tell samsung before sending it?
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Aklima
Big Cheese
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No
subimper
Explorer
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Thank you very much for your help
Solution
CrazyTom2k2
Helping Hand
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One other quick thing before returning your tablet - make sure you factory reset the tablet before returning it to disable Factory Reset Protection!

subimper
Explorer
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Hi thank you for telling me i have already factory reset the tablet i wanted to ask i read on samsung policy it says to go on samsung account which i have ordered the tablet through but i did not use my samsung acount to order the tablet so how do i tell samsung i wanna return the tablet
Thanks for your help
CrazyTom2k2
Helping Hand
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Ahh, gotcha!

You're all good, only reason I made sure to mention the reset is because I know the returns process gets more complicated if you don't!

My suggestion would be ringing customer services before returning the tablet, and then they can hopefully arrange a collection from you and stuff 🙂

If you've still got the labels that the tablet came with, you should have a returns label that you can use in there. I'd still recommend ringing Customer Services though, just so they know to expect it back 🙂
subimper
Explorer
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Thank you very much for helping me out appreciate it