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I put the wrong email in order

(Topic created on: 21-11-2021 03:40 PM)
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Chloe_98
Apprentice
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I just ordered a phone but I put on the wrong email, so now I can’t get my tracking number ir updates. How do it change it?

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10 REPLIES 10
Blessed4life
Black Belt 
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If you ordered it on the Samsung's website & you was signed into your Samsung account the order details will be in your Samsung account.
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Chloe_98
Apprentice
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I didn’t have an account at that point 

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Blessed4life
Black Belt 
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OK just call them up & explain your situation, also see if you can get your banks transaction code of the purchase that should help.
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Solution
GingerSteve
Helping Hand
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If you have the order number written down and your details, maybe try contacting the delivery company.

 

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BandOfBrothers
Samsung Members Star ★★
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Did you get this sorted @Chloe_98  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Chloe_98
Apprentice
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Thank you 

Chloe_98
Apprentice
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Thank you

Chloe_98
Apprentice
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Yes I phoned them and it got sorted 

Blessed4life
Black Belt 
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You're welcome.
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