Help with Rewards Points

[Sohails]

I created a pre order for the new Tab S9 Ultra. I used my rewards points as a payment method and the rest on my card. I realised I ordered the wrong configuration and cancelled the order. However my reward points were never returned to me. Can someone help me?

[PaulM1]

Hi there, @Sohails.  Samsung Rewards points redeemed on an order are refunded if the order is returned or cancelled (for example, prior to it being dispatched). You'll typically see your points back on your account within 5 days once our Online Shop Team fully processes your cancellation.

Please go to My Rewards to check all your points activities and more:

https://www.samsung.com/uk/rewards/

You might wish to contact our Online Shop Team on 0333 000 0333 (open from Monday to Friday from 8am until 8pm, and Saturday and Sunday from 9am to 6pm)., if your points still aren't showing.

You can also liaise with our Support Teams here:

https://www.samsung.com/uk/support/contact/

Please let me know how you get on.

[Sohails]

Thanks for your response but I have tried to contact support and they don't seem to know what's going on. Is there anyone I can talk to directly who will know how to resolve this?

[PaulM1]

You're welcome. I don't have a specific contact name that I can provide, so I recommend that you continue liaising with the Online Shop Team and ask that this matter be escalated.

Alternatively, you can reach out to one of the other Support Teams who can log this for you, and they should also be able to raise a callback. This means that the matter would be investigated and you would be called back to discuss this further (or to be advised of the outcome).

[Sohails]

Thanks I will give it a go again and feed back

[PaulM1]

That's great, @Sohails. Please let me know when you get this resolved.

[Sohails]

Hi PaulM1. I have spent days trying to get help as you asked but no one helps they just say they don't know its a different team but they never know which team. Do you have an email I can escalate this to?