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Got my device but haven't got trade in label or package

(Topic created on: 30-01-2024 03:41 PM)
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MathewsB
Explorer
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I got my s24 ultra last week and still dont got package or label to send back the trade in device , it says send back trade in device in 7 days what should i do.

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19 REPLIES 19
MathewsB
Explorer
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I have contacted them but no response , they said they are working on s24 launch orders .. will get it in few days but it's been a week 

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-Robot-
Samsung Members Star ★
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Sorry, I don't know what else to suggest, as I am sure that what some folks did last year

The label has you trade in number so need it to return it
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MathewsB
Explorer
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The product has not shown delivered in samsung site where i have bought it , may be is that a reason ! There's no option to print label as well 

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-Robot-
Samsung Members Star ★
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Oh that's wierd
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keith30
Maestro
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Some got they bag and label slip with they phone while others haven't.
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MathewsB
Explorer
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What can i do will they block the phone?

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Joeeye
Maestro
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They will send a system message before they block the phone, usually 48 hours before they do it.
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uxty
Pathfinder
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Ich habe nach erhalten, per Email Rücksendungsunterlage bekommen.

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Hassan95
Explorer
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I didn't receive mine and I contacted samsung trade in to receive another trade in package and now I'm waiting for that
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Solution
MathewsB
Explorer
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Have contacted the support they said they are still working on s24 launch. And the package will be sent in coming days and hence the 7 day period is over, there will be no penalities because it's from their end 

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