Ending the Upgrade Program

[Davieturner]

Was looking to buy the new S24 Ultra. Been on the Upgrade Program since it started and very disappointed it's been replaced by Flex, which seems to be completely useless if you want to upgrade your handset every year (unless I'm mistaken)

Because of this I was looking to abandon the whole thing altogether and buy the handset on the app and get the 5% off. 

Question is does anyone know if I can end the Samsung Upgrade Program, hand my handset back and terminate the finance without joining Flex?

[Sambee1998]

Can only terminate the finance by paying the lump sum off directly with Klarna.

[KirkyLAD]

I too am very disappointed

I think the only option is to pay off the finance through Klarna then trade in the phone

[Cliffg]

I don't think you can hand it back until 2 years have passed. My contact has 24 payments and then a one off payment which you can either pay and keep phone or just return it.
If you go for Flex then Samsung pay off contract with Klarna.

[Cliffg]

The upgrade program always said get a new phone every year.

[Cliffg]

I am not able to upgrade as I am told not eligible until 1st February (conveniently when offers finish)

[Davieturner]

Yeah I feel as if the goal posts have changed which isn't really fair

[Davieturner]

I got 2 emails with different codes. One code said 1st Feb. The second code let me in and told me I had to use Flex. Still waiting on the code which I signed up for £50 off

[Gart1]

The goal posts moved on release day, which was a little salty, to say the least. Would have been a far better experience if the communication had been sent out earlier. Add to that codes don't work and ice the cake with dns issues.

[Hassan95]

I'm having the same issue with the 1st of Feb upgrade window, how did your second email look?