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Early Upgrade

(Topic created on: 10-02-2022 07:41 AM)
444 Views
Bessie6300
Student
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Has anyone received a email that their upgrade window is open and that they have an early upgrade and when you try it gives you a message saying you are to early to upgrade.
4 REPLIES 4
Glenntech
Samsung Members Star ★
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Yeah I have had this before.
Contacted customer support and they confirmed that I wasn't eligible. So why send the message 🤷🏻
That said another time I got it and customer support said yes as I had the Note 20 Ultra and they offered the Fold 3 as the Note range was finishing
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Juli3n
Hotshot
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I received the email, ordered (wasn't easy yesterday) but it looks like this time I've started a new upgrade program instead of an upgrade (I can't see a welcome back pack in the order like previous years) although I used the invite link to order and they asked questions about my S21 U. So weird
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SGRG
Apprentice
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I have the same issue, got the email but when i log in it says not eligible. Even though i have made 12 payments which should allow me to upgrade
TelB0y
Explorer
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I had this, had an email when I access the link it says I'm too early
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