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Does pre-order a month early affect upgrade programme customers

(Topic created on: 12-01-2024 11:25 AM)
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csduk
Journeyman
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As pre-order is happening almost a month earlier than last year, will those on the upgrade programme, who upgraded during last years February pre-order window, be eligible to pre-order the S24 next week so they can receive the pre-order offers? Or will they not be eligible to upgrade until February and miss out on this years pre-order offers?

19 REPLIES 19
Glenntech
Samsung Members Star ★
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Depends on when the upgrade started.
Normally you wait until the upgrade window opens before you can order.
That said, so far when I have upgraded. It's always been during the pre order period.
The Unpacked Event will be a few weeks before actual release. So there's plenty of time to pre order normally

We used to get an email advising when your upgrade window opens.
But last couple of times I needed to go into the upgrade lounge to access it
csduk
Journeyman
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Ah, just found the login page for the Samsung Upgrade Programme and looks like I will be eligible.
https://www.samsung.com/uk/samsung-upgrade/

As of today it says:

We're sorry but you are not currently eligible to upgrade
Your next upgrade date is: 
17 Jan 2024

So, good news. I will be able to preorder next week on the upgrade programme and take advantage of the pre-order offers 🙂

Snoopystu
Navigator
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I can't find my loan agreement number on any email to login
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gizmoy2k
Journeyman
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Don't rush in, upgrade programme is ending, I just received an email

Say hello to Flex
As a member of the Samsung Upgrade Programme, we wanted to let you know that
it will be coming to an end soon. But with Samsung Flex, you’ll still be able to
upgrade to our latest devices. Which might come in handy when Samsung’s next big
thing launches on the 17th January.

Look out for more information on Samsung Flex from us on the 17th.
Jambo84
Journeyman
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Got the same email, hoping they give existing upgrade program members the option of returning our phones then move to flex if we wish. Although the over cost is much more and the settlement fee at the end is shockingly low.
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Ziddy
Helping Hand
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I haven't had that 🤔🤬
No upgrade window email either.
Where's the id number to check?
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Ziddy
Helping Hand
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Where's the loan agreement number please?
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csduk
Journeyman
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I found mine in my email contract from Klarna. It was the Order nunber
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csduk
Journeyman
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I found mine in my email contract from Klarna. It was the Order nunber
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