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Confusion and Delay with My Parcel Delivery via DPD

(Topic created on: 01-02-2025 10:50 AM)
3257 Views
kenke
Explorer
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I’m experiencing some confusion and delays with the delivery of my parcel S25, 1TB, and I wanted to share my experience to see if anyone else has faced a similar issue.

Initially, DPD informed me that they had received my parcel and it was on its way. However, I later received an update stating that my parcel had been misrouted to an incorrect delivery depot. They assured me that they were working to rectify the issue and that the parcel would be processed through their sorting system again and forwarded to my local delivery depot by the next business day.

Now, the tracking information indicates that Samsung did not hand over the parcel to DPD. I’m quite puzzled by this series of events and the conflicting information. Has anyone else encountered such a mix-up with their deliveries? Any advice or insights would be greatly appreciated.

43 REPLIES 43
Teeq
Explorer
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Absolutely lessons learnt! I have just found out that John Lewis also offer trade-ins too, so another option.

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kenke
Explorer
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That's news to me. Thank you for the update.
Piassso
First Poster
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I have the same issue and it's very frustrating. They basically have a depot operation issue and yet still reschedule my delivery to today even when they know they're sending my parcel back to samsung. Now they ask me to contact the sender myslef. This is crazy and so upsetting. Wasted my two working days just to wait for he parcel to be delivered.
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kenke
Explorer
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I'm curious why DPD seems to be using its resources in this way.
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