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Complaints

(Topic created on: 01-02-2024 10:19 AM)
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jen81086
Journeyman
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Does anyone know how to make complaints against Samsung? 
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17 REPLIES 17
RPB100
Voyager
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Ring them, formally register it, then hear nothing.
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keith30
Maestro
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I read that you send a PM via Sam-UK account looking at some of the moderators posts.
jen81086
Journeyman
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I've been told so many different things I need to make a complaint, not even received my order
CarlG
Journeyman
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Thier website and and on their website click contact us
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Piper123
Samsung Members Star ★
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When you say you haven't received your order, if you check the order status does it still show as "Pending Dispatch"?

Many users are reporting delays to delivery, especially if you've ordered a so called Customised Colour (marketing speak because it isn't Customised at all, it is just another colour choice only available from Samsung) or the 1TB version. Even worse if you've ordered a 1TB Customised Colour 🤪.
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jen81086
Journeyman
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On my order it says delivered when it on dpd they haven't even received it yet
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Piper123
Samsung Members Star ★
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Oh ok that isn't good and I'm sorry to say you're facing a fair bit of pain here now as Samsung Customer Service is rather poor at the best of times.

Is it your whole order that has been delivered or just parts of it (i.e. not the phone itself)? On the order screen each item is listed separately.

(sorry, appreciate you may already know all this in which case I don't wish to offend).
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jen81086
Journeyman
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I ordered the s24 ultra with the free watch and strap I received them two days ago yet haven't received my 6 classic
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Piper123
Samsung Members Star ★
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I'm confused sorry. The 6 Classic was not the free option.

So have you received your phone, watch 6 and watch 6 strap?

Or did you order the 6 Classic watch as well and pay for that?
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