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Complaint - Samsung UK still havent fixed the issue of delivering phones or watches to the Isle of Man

(Topic created on: 19-01-2024 09:24 PM)
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Members_0UvkMws
Apprentice
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Hi,

 

How do I go about logging a formal complaint, I tried to order the new S24+ but Samsung UK still havent fixed the issue of delivering phones or watches to the Isle of Man yet I can order a new TV with no issues its absolutely ludicrous! Asked the live chat who advised "they asked and werent given a reason" What sort of a response is that from a customer services Rep!

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8 REPLIES 8
BandOfBrothers
Samsung Members Star ★★
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@Members_0UvkMws 

Sorry to hear your experiencing these issues 😔 

I would suggest to private message Sam_UK to give all the relevant issues. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

LisaAnn2
Student
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I found the service today appalling. Waited on the live chat, was then kicked off several times when my turn came and finally managed a voice call response who said oh, we are not customer support, we are technical advice you need to phone their customer number which took another hour. Sorry for your frustrations. It is a crazy system

Members_0UvkMws
Apprentice
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Where do I DM them on here or twitter?

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BandOfBrothers
Samsung Members Star ★★
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@Members_0UvkMws 

Look at the section above where you forum icon is and tap on that and select Private messages. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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AshtabS9Ultra
Mastermind
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Samsung makes amazing products but they must work on their customer service. I'm lucky never had to deal with them and never had an issue apart from once where my screen went funny and a replacement was sent out with in 48hrs. However customer service is very important to me and if I ever experienced any of these issues I read I would be gone in a heart beat. Come on samsung let's match apple with customer service.
greenpigeon
Journeyman
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I am also sick.to.the back teeth with this issue of not delivering to Isle of man . We miss out on all the offers . Come on samsung , if apple can do.it why the hell can't you . 

 

Members_0UvkMws
Apprentice
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I have managed to get them to raise this up the chain so hopefully we can get some traction, I will let you know if I have any joy.

swoopy
Journeyman
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Did you get any joy with this?  I have raised it with them a few years ago but was never given a reason why.

As you, I managed to order a £1500 TV no issues, but they can't deliver a mobile phone to us. Farcical. I think it's the way they've got their courier (DPD) configured on the website and it's treating the IOM completely different than it should be. I had to use Ship2Man to get the S24 delivered with all the offers but it really shouldn't be like this!

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