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Cancel return

(Topic created on: 2 weeks ago)
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nnema
First Poster
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Hi,

I have processed return of my wrong order I.e. 24 Ultra. I wanted to cancel the return. Whom I should contact? I am expecting free watch and £200 cashback. How can I assure it will come? I am not returning phone and liked s24 ultra.

Please suggest.

Thanks,
NN
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3 REPLIES 3
Glenntech
Samsung Members Star ★★
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Samsung Customer Support
Though it depends on how long you've left it before wanting to cancel it.
Also because you started the return. The watch and cashback would have been cancelled.
Probably best to return the phone and reorder.
I feel you will run into all sorts of issues with the order if you try to keep it
BandOfBrothers
Samsung Members Star ★★
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Hi @nnema 

We have no account access here from the Samsung Community Forum. 

Therefore please contact the Samsung Online Shop Team. 

Samsung Online Shop Team.
0330 726 7467
https://www.samsung.com/uk/shop-faq/

e : support@samsunguk.zendesk.com

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AndrewL
Moderator
Moderator
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@nnema: If you have already posted your Galaxy S24 Ultra back to us, and have been in touch to discuss the return, then it may not be possible to cancel the process at this stage. If you have yet to return the phone, then you do have the option of hanging on to it for over 14 days, as this will result in the return being refused. For further information, please take a look at the link below.

https://www.samsung.com/uk/shop-faq/returns-and-cancellations/how-do-I-return-my-product-if-I-have-c...

For further clarification, please contact the Shop Team directly on 0333 000 0333 Mon-Fri | 8am to 8pm, or Sat-Sun | 9am to 6pm, as they are best placed to support your query.