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Can't access the cart

(Topic created on: 23-06-2024 11:03 AM)
First Poster

It's bewildering a company this big can't sort out their website. I can't access the cart; it's been over one hour. Tried it on my phone (Chrome on Pixel) and on my tablet (samsung s9) and on the app and on my laptop (on chrome). Cleared cache, spoke to an advisor, did everything. It's just impossible. I guess i can't buy from Samsung..

I understand your frustration with trying to access Samsung's website to make a purchase. Technical issues like these can be very frustrating, especially when you've tried multiple devices and methods to resolve them. Here are a few more steps you could try:

1. **Different Browser**: If you haven't already, try accessing the website using a different web browser. Sometimes, issues can be browser-specific.

2. **Incognito Mode**: Try accessing the website in incognito or private browsing mode. This can help rule out any issues related to cookies or cached data.

3. **Check Internet Connection**: Ensure that your internet connection is stable and not experiencing any issues.

4. **Wait and Retry**: Sometimes, website issues can be temporary. Waiting for some time and then retrying later might resolve the problem.

5. **Contact Support Again**: If you've already spoken to an advisor but the issue persists, consider reaching out to Samsung support again. They may have additional troubleshooting steps or be able to escalate the issue to their technical team.

If none of these steps resolve the issue, you might consider trying to make the purchase through a different retailer or contacting Samsung through alternative channels, such as their social media accounts or a local Samsung store.

I apologize for the inconvenience this has caused you, and I hope you're able to resolve the issue and complete your purchase soon.