05-04-2023 04:30 PM in
Unfortunately, I became a Samsung customer by purchasing the Bespoke 4 Dr refrigerator. Ordered panels months ago, no delivery information, keep canceling the orders.
Poor customer service, after asking for escalation contact, the representatives are disconnecting the calls.
Happened multiple times.
No Senior Management is interested to look at it.
10-05-2023 10:38 AM in
Are you both from the UK? Live chat isn't based in India for the UK, so I'm unsure if you have reached the right place.
Have you tried here? Help & Contact | Samsung United Kingdom
Say hi to us on socials - @SamsungUK
14-06-2023 03:18 PM in
The same thing is currently happening to me. I am told the panels are in stock but just aren't being shipped. I was told that they are filling the expedited shipping orders first.
05-07-2023 09:17 PM in
i am in the same situation - ordered my bespoke fridge on 10/18/22 - received fridge on 3/31/23 and still do not have panels. i thought the fake rebate offer for panels would be better so i ordered those on 5/5/23 and got an email on 7/4/23 that it will be over 60 days.....asking me if i wanted to cancel the order. so i have NO PANELS at all. It's got aluminum or some kind of metal sheets on the front of it. I am done! Samsung does NOT CARE about customers. I am contacting Lowes tomorrow (no one is answering today) to send this piece of ***** back.
23-07-2023 08:04 PM in
Same issue here. Disconnected several times when escalating to management. No information on when they will ship. The order is still on hold due to some lame reason. Very poor practice on the part of Samsung.
16-09-2023 01:11 AM in
Trying to get the panels has seriously been one of the most frustrating things I have ever been through. Two months after ordering the panels they finally ship. The UPS tracking never changed from "Label created". After approximately two weeks after getting the email from Samsung confirming they were shipped
25-10-2023 10:53 PM in
Same exact thing, the entire promotion of a free set of panels with purchase of the Bespoke fridge was a scam. I have never received my panels, I ordered through Home Depot and they continue to defer to Samsung and Samsung provides zero customer support.