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About my order

(Topic created on: 22-02-2021 06:05 PM)
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Dan3244
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I am not happy at all I ordered my phone on the 15th of January I received my phone On the 29th of January I registered for The items What was said I could have Now I have just got a message Saying I can't have them That is not very good I am not happy I have been with Samsung for a very long time 
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9 REPLIES 9
sudheerk
Pioneer
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what do you mean registered for items? buds and Smart tag?
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Dan3244
First Poster
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yes
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sudheerk
Pioneer
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it takes 45days from the date your claim validated. Mostly they will start shipping once your return window (28days) closes.
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Dan3244
First Poster
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Good news! Your claim has been validated by our team. You'll receive your reward within the next 45 days.

Unfortunately, it doesn't look like you're eligible to take part in this promotion. Check your email for more details.
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Mimo40
Helping Hand
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I would get straight on that phone to them.
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sudheerk
Pioneer
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where did you purchased from? Samsung website?
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Dan3244
First Poster
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from EE
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sudheerk
Pioneer
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contact them @ 0333 016 3421
AntS
Moderator
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@Dan3244 wrote:
Good news! Your claim has been validated by our team. You'll receive your reward within the next 45 days.

Unfortunately, it doesn't look like you're eligible to take part in this promotion. Check your email for more details.

I'm "Huh?" by that one, Dan3244. 😕 Anything in that email that says why you're apparently not eligible for the promo all of a sudden?

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