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Original topic:

Worst customer service ever

(Topic created on: 17-08-2022 10:10 AM)
Members_aGDrTWU
First Poster
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Samsung Lounge

Tried the 60 days campaign and bought the S22+ from Samsung Swedish website. Biggest mistake of my life. Been wanting to return the phone for several months now without help. Was sent a wrong adress from Samsung to send the phone so I got it returned twice. Customer service have keep sending me same adress. I contacted the danish site and got help with a new adress to send the Phone. I did that and now I have no confirmation of the return and havent gotten my money back lol. I contacted the swedish support again and they are telling me I have to send in the phone....its already sent. Never Samsung again. Now they got both my phone and money lol. 

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2 REPLIES 2
Emmi S
Community Manager
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Samsung Lounge

Hi @Members_aGDrTWU 

Thank you for reaching out. So sorry to hear about your experience, can you send me a PM with your name, email and order nr, and I can take this further and check what have happened?

/Emmi
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GigaAnes
Explorer
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Samsung Lounge
Bro stop capping
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