Why is my left bud 2 pro much lower in volume than my right?

[Vxd]

I have had this problem for periods and I have reset them several times, even now I have tried but this time it doesn't work. I can use sound balance for as long as possible. Help is appreciated

Varför är min vänstra bud 2 pro mycket lägre volymmässigt än min högra?

Jag har haft det här problemet i perioder och jag har återställt dem flera gånger, även nu har jag testat men den här gången funkar det inte. Jag får använda mig av sound balance sålänge. Hjälp uppskattas

[Emmi S]

Added English since we have users from all Nordic countries here 😃

[Vxd]

Thats fine, do you know whats wrong tho?

[Daniel-M]

Hi @Vxd!

What you can try in these cases is to reset your Galaxy Buds 2 Pro. Which you can do via the Galaxy Wearable app > About buds > Reset.

Should problems remain after this, we recommend that you take them in for service. Which you can do via the retailer you bought them from or our nearest service partner: https://www.samsung.com/se/support/service-center/

[Emmi S]

Unfortunately not @Vxd but asked our tech mods to answer, see above 😊

[Vxd]

Im not sure i want to do that, i bought them at Elgiganten ystad and since i have gotten them replaced once and i dont wanna do that again. I guess im gonna have to live with it

[Emmi S]

Hmm I see @Vxd 🤔 I would try what is suggested above, and contact our technical support anyway just to see if there is any more options. Hope it gets sorted out!