15-05-2022 01:46 AM
Hello
My dad's phone, where his Samsung account was stored, got destroyed so we had to buy a new phone. But when we logged in the account on his new phone the number for his two-step verification is not accessible anymore, and there are no other devices that are logged into his account. So where can we request to change the number for the two-step verification?
Thank you!
15-05-2022 05:44 AM
Hi @Ylo Dizon
This may help but if not then reach out to Samsung Support for your region.
I wish you all the best.
2-step-verification-code-goes-to-the-wrong-number > guide/setup-2step-verification.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "