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Original topic:

We Regret to inform you 😂

(Topic created on: 26-08-2022 09:25 AM)
IndiW
Voyager
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Samsung Lounge
On the day of the delivery was due, and after 3 CS calls, Samsung suddenly realised, its kind of good to "update the customer"

It would have been more polite/supportive if they did the same communications at least 24hrs before the delivery was due, so I could have rearranged my day's timetable

So would I recommend Samsung to anyone else, yes it's a big fat ZERO 
24 REPLIES 24
Knightshift76
Voyager
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Samsung Lounge
I wonder what else the can colossally mess up this year
IndiW
Voyager
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Samsung Lounge
For such a massive company, this should be a piece of cake..

Some person from the ground level should put the hand up and take the responsibility
Lingard87
Navigator
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Samsung Lounge
Sorry to hear that. Did they say when you're likely to get it?
IndiW
Voyager
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Samsung Lounge
Thanks friend, According to my account, its tomorrow,

However CS girl said Samsung doesn't facilitate deliveries on Saturday or Sundays

Tc
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JulesThorne
Explorer
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Samsung Lounge
Mine says tomorrow too
IndiW
Voyager
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Samsung Lounge
I just now got a text message as well.. After few grumpy phone calls.. Samsung has suddenly woken up from hibernation
IndiW
Voyager
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Samsung Lounge
However Samsung CS says they don't facilitate deliveries in the weekend.. 🙆🏿
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JulesThorne
Explorer
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Samsung Lounge
My call said that it would arrive tomorrow, they said DPD will deliver. Will be interested to see if it arrives as this is a bank holiday weekend 😐
IndiW
Voyager
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Samsung Lounge
Ohh yes.. I think Samsung got few things to polish up.. Particularly in the Communication / customer relations department, few of them should go to Apple HQ for further training