We Regret to inform you 😂

[IndiW]

On the day of the delivery was due, and after 3 CS calls, Samsung suddenly realised, its kind of good to "update the customer"

It would have been more polite/supportive if they did the same communications at least 24hrs before the delivery was due, so I could have rearranged my day's timetable

So would I recommend Samsung to anyone else, yes it's a big fat ZERO 

[Knightshift76]

I wonder what else the can colossally mess up this year

[IndiW]

For such a massive company, this should be a piece of cake..

Some person from the ground level should put the hand up and take the responsibility

[Lingard87]

Sorry to hear that. Did they say when you're likely to get it?

[IndiW]

Thanks friend, According to my account, its tomorrow,

However CS girl said Samsung doesn't facilitate deliveries on Saturday or Sundays

Tc

[JulesThorne]

Mine says tomorrow too

[IndiW]

I just now got a text message as well.. After few grumpy phone calls.. Samsung has suddenly woken up from hibernation

[IndiW]

However Samsung CS says they don't facilitate deliveries in the weekend.. 🙆🏿

[JulesThorne]

My call said that it would arrive tomorrow, they said DPD will deliver. Will be interested to see if it arrives as this is a bank holiday weekend 😐

[IndiW]

Ohh yes.. I think Samsung got few things to polish up.. Particularly in the Communication / customer relations department, few of them should go to Apple HQ for further training