WARNING do not buy from Samsung. They are happy to take your money and phone for trade in. They even send you confirmation they've received your trade in phone then deny they've got it. Then they send messages every 5 minutes to your phone saying it'll be locked because they don't have your trade in phone. Also you'll get text messages saying that you've not sent your phone for trade in. #SCAMMERS #AVOID LIKE THE PLAGUE #THIEVES
For those of you who have encountered this notification, please reach out to the Trade In Team at firstname.lastname@example.org with details of your issue, and an advisor will be able to look into this for you. If you have received confirmation from the Trade In Team that they have received your old device, please include a copy of this for reference.