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Original topic:

Using a guardian to find my phone

(Topic created on: 27/02/21 19:36)
Members_WYFNIVc
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Samsung Lounge

Hi There

 

I had a close call today when I lost my phone in Sainsburys [note to self, do not use the shop & scan app again].  I was very lucky in that it was found and I got it back - big phew.

I have now logged into my account and set a guardian who if I lose my phone again can use the guardian feature to trace, ring and turn on emergency mode.

Just 1 problem, I have messaged my friend and asked her to try it out and ring my phone, she has logged into her samsung account and gone to find my phone but my phone isn't listed under devices.

Does anyone know how the guardian is able to track a lost phone?  I tried live chat who initially told me that my friend would need to log in with my email address and password and only double checked when I raised a concern at being advised to give out my password!

Many thanks

Debby

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WHATaTOPPER
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yes you are one very very lucky person and be grateful for the person that found it was a decent person just put it down to a lesson learnt and start using their own handheld barcode scanner
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WHATaTOPPER
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two methods of track my phone when you lose it or potentially stolen one with Samsung and one with Google the thing about the Google one is it's much more accessible for you you you can just use under the person's device go to your account on Google track my phone just Samsung require two step verification but signing into the Samsung account which is not the greatest I mean how can you have a mobile number two to receive a text if you buy a tablet that's the only Wi-Fi only don't want a mobile phone that's why they bought a Wi-Fi tablet but can't log into her Samsung account because they have not a mobile phone number looking into how the Google one works
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WHATaTOPPER
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it looks similar to that track my device will get you up and running

Screenshot_20210304-040818_Google Play services.jpg

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