Upgrade Program

[Stevebur]

I have been in the upgrade programme since its inception, everything was fine until the S21 came out, I tried to upgrade to be denied by Klarna saying my address is incorrect. Tried sorting with Klarna to be denied again saying I must have moved as my address is not what is registered with experian, I haven't moved since 2003 and my address is the same experians file.

I've now given up trying to sort.

[KJinUk]

Same here. Klarna has declined my application for upgrade and no one knows what's the problem is. So frustrating if I only knew that doing upgrade will be such a pain will never go for it. But I guess you learn every day.

[tonytaz]

@Stevebur I'm afraid you are not alone. Klarna seem to be denying lots of us who are trying to upgrade for a myriad of different reasons. Samsung don't seem to care how much damage this is doing to the reputation of their upgrade program.

[Ziddy]

You have to have the delivery address the same as the registered address.
I tried having it delivered to my sons house as he works from home, declined.
Put MY home address, no problem.
Took day off to be in

[Todderik18]

Didn't work for me 😔

[Ziddy]

Are you putting in same info as last year?
Excuse me for asking but.... do you have a good credit score? - DON'T answer the question.

Before, Klarna only did a 'soft' credit check, now they do a full proper credit check.
Just saying, it COULD be because of that?