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upgrade after 2 years

(Topic created on: 10-08-2022 05:57 PM)
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Jenatron
Apprentice

‎10-08-2022 05:57 PM

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upgrade window is open, i have had my note 20 ultra for 2 years after not wanting to upgrade to the z's last year.  

Finally able to upgrade but again no notes and don't want a fold.  I want the S22 ultra.  no option to upgrade to that.  

Tried to chat to online help and they went away to do something and never came back.  chat just ended

any ideas

 

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★

‎10-08-2022 06:41 PM

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Unfortunately going from past threads on this @Jenatron you can only choose from what's available to you.

Customer Support can't change that.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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christianlowe
Navigator

‎10-08-2022 09:18 PM

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It's weird isn't it. I went from note 20 ultra to fold 3 and now the s22 ultra is essentially a note with a different name
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carguy143
Navigator

‎15-08-2022 09:19 PM

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I heard from reddit that you can only upgrade to the same phone line. Eg a Z to a Z, a Galaxy for a Galaxy. As the Note line doesn't continue, I guess Samsung want to steer you to their latest Z phones.
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