18-12-2022 08:53 PM - last edited 18-12-2022 09:23 PM
Hello. I bought a new monitor and ran into a problem. The monitor does not turn off when the computer is turned off. Type: LC34G55TWWIXCI Software version: M-T5534GCPA-1003.0
I have another such monitor but with firmware version 1002.4 and there is no such problem. Please help with updating the firmware to the old version or the new one.
Solved! Go to Solution.
08-05-2023 03:18 PM in
Update: I am still facing issues, i no longer get the color test but from time to time i still get artifacts that force me to restart the screen and other times the screen resets all it's settings...
can you share with me the must up to date firmware that is specifically for the model: LC34G55TWWUXEN
30-05-2023 04:38 PM - last edited 30-05-2023 04:40 PM
hello hope to help but i think wakeup after sleep when a screen is not responding is more a windows issue and i had no samsung screens now i have the odysey G5 but before that i had problems for a month or 3 now and g5 just in my home because windows sleep is not working properly i think and i contacted microsoft about it even contacted my graphicscard builder nvidia and still no solution for what i know...
08-06-2023 04:05 PM in
This is the information I got from our technicians:
There is not enough information to follow up the issue.
I assume that customer can't get 165Hz refresh rate.
It could be related with EDID detection but that is unknown issue.
So try below trouble shooting if customer have enough to show 165hz resolution.
1. Check Graphic cards version to latest version.
2. Change the cable.
3. Update Monitor F/W to latest version that is attached in the mail
Hope this helps you - if not I think you need to contact our Support for further help 😊
08-06-2023 04:28 PM in
I tried with newer versions hdmi cable i got g
From the ps5 standard and a new one i bought 8k kable that gets 2k 165hz but the screen is not given me this option. I have tried to update and the screen says that its even later than the one he got
09-06-2023 02:18 PM in
hi Emmi i have the same problem with exactly the same monitor. I want to install this firmware update from you but i can't because when i plug in pendrive monitor show me the information that he cant find update. What can i do ? do ou have some newer firmware to this monitor ? Lc34g55twwrxen/ this is my current soft version M-T5534GCPA-1001.1
15-06-2023 12:27 AM in
Hi emmi, good evening.
I can't find the update for mine LC34G55TWWLXZD, today the installed firmware is M-T5534GCPA-1001.1
Please can you see if we have new firmwares for that one?