Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
Same issue here, when i enter my agreement number it says im not elegible at this time, no date or anything.
I can only think this is because last year the s20 came out late feb/march and the s21 is early in January therefore its not been 12 months.
I hope this is not the case as i will be very disappointed.
It looks like for the most part, people have now got into the Samsung Upgrade Lounge, once the Samsung elves fixed this.
@danielshaw007, please can you private message the moderation team using our mod account @Sam_UK with your loan agreement, email address and name so that we can understand your situation better by contacting the Shop on your behalf.
I sorted it today and upgrade order has been placed. Basically I used the reference number from klarna which had a -1 at the end. Removed that bit and it accepted it.