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Original topic:

Trying to upgrade/ check upgrade but cant type letters?

(Topic created on: 08/01/21 18:22)
kingqueenace
New Member
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Samsung Lounge

Hi

 

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

 

Best

Kingqueenace

76 REPLIES 76
Marco7210
Apprentice
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Samsung Lounge
I am still not very happy about the service card missing
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Ruben_Franco
First Poster
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Samsung Lounge

i have the same issue cant login

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Dominion1337
New Member
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Samsung Lounge
Hmm don't you have to wait 12month before you can upgrade on thr samsung program?

Just been send a email saying I can upgrade and its only been 9months. 
Harveyx1
Smooth Operator
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Samsung Lounge
if you got the email you may as well! 👍🏻
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danielshaw007
Apprentice
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Samsung Lounge

Same issue here, when i enter my agreement number it says im not elegible at this time, no date or anything.

 

I can only think this is because last year the s20 came out late feb/march and the s21 is early in January therefore its not been 12 months. 

 

I hope this is not the case as i will be very disappointed.

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SachikoT
Community Manager
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Samsung Lounge

It looks like for the most part, people have now got into the Samsung Upgrade Lounge, once the Samsung elves fixed this. 

 

@Ruben_Franco and @Marco7210 did you manage to get this sorted? 

 

@danielshaw007, please can you private message the moderation team using our mod account @Sam_UK with your loan agreement, email address and name so that we can understand your situation better by contacting the Shop on your behalf. 

 


danielshaw007
Apprentice
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Samsung Lounge

I sorted it today and upgrade order has been placed. Basically I used the reference number from klarna which had a -1 at the end. Removed that bit and it accepted it.

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