08-01-2021 05:22 PM
Hi
Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
Best
Kingqueenace
14-01-2021 05:38 PM
14-01-2021 06:41 PM
i have the same issue cant login
14-01-2021 09:16 PM
14-01-2021 09:30 PM
15-01-2021 03:11 PM - last edited 15-01-2021 03:22 PM
Same issue here, when i enter my agreement number it says im not elegible at this time, no date or anything.
I can only think this is because last year the s20 came out late feb/march and the s21 is early in January therefore its not been 12 months.
I hope this is not the case as i will be very disappointed.
15-01-2021 05:33 PM
It looks like for the most part, people have now got into the Samsung Upgrade Lounge, once the Samsung elves fixed this.
@Ruben_Franco and @Marco7210 did you manage to get this sorted?
@danielshaw007, please can you private message the moderation team using our mod account @Sam_UK with your loan agreement, email address and name so that we can understand your situation better by contacting the Shop on your behalf.
16-01-2021 07:48 PM
I sorted it today and upgrade order has been placed. Basically I used the reference number from klarna which had a -1 at the end. Removed that bit and it accepted it.