08-01-2021 05:22 PM
Hi
Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
Best
Kingqueenace
14-01-2021 05:06 PM
14-01-2021 05:06 PM
14-01-2021 05:06 PM
Hi Alba, I was there for the 2020 launch too
14-01-2021 05:07 PM
I actually had a smooth upgrade last year. The lounge allowed upgrades even before the event started.
14-01-2021 05:08 PM - last edited 14-01-2021 05:09 PM
Agreed - this is a bit of a farce. I tried the chat and got told "per the clicking you should be able to upgrade from the 14th , maybe try again in a couple of hours" - pointless. Might be able to get delivery dates in time for the S22 (assuming we can upgrade by then)
14-01-2021 05:09 PM
14-01-2021 05:12 PM
Its all part the fun, adds the anticipation. I have just got another email from Samsung to telling me I can upgrade.
Your upgrade window is open. Your upgrade window closes Friday, May 14, 2021
Fingers crossed 😂🤣😂
14-01-2021 05:15 PM
I have an email too, saying I can upgrade. I click the link, I can login with my loan agreement number ... but then it tells me I'm not eligible to upgrade until the 14th January. Erm ... that's today? And Live Chat - nope, nobody available. So .. I can upgrade today, but no I can't. ?!
14-01-2021 05:15 PM
14-01-2021 05:15 PM
It's working now!